Terms & Conditions

Your travel agreement is with Orange Travel (Cyprus) Ltd (hereby referred to as “the Company” or “the Organizer”), unless otherwise stated in the essential information provided with your booking. The Organizer undertakes to provide the various services, which are part of your travel package. When travel packages are offered in cooperation with other tour operators, our Company acts as intermediary and the responsibility for proper performance and default thereof rests exclusively with these operators.

1. ORGANIZER’S OBLIGATIONS

1.1 BOOKINGS

Your booking is confirmed only when you have registered your participation, you have paid the required deposit, and per request, we have issued the relevant receipt. The booking is confirmed for you and all your fellow travelers traveling with you on the same booking reservation. In the case of payments in installments, your booking remains valid only if the installments are paid on time. Otherwise, we will assume that you wish to cancel your booking in accordance with the provisions of paragraph 2.6 below.

1.2 PRICES

Prices in our printed material, social media, and website are valid at the time of publication, and we reserve the right to change them at any time prior to booking. Prices may change at the time of booking especially when we quote flights with schedule or low-cost airlines, or the published packages are based on the lowest applicable airfares. Once you have made your booking and paid the required deposit, then the cost of your package cannot be increased, except in the case of currency fluctuations and/or increase of VAT and other taxes/levies and/or fuel increases imposed by transport companies.

In such cases, we reserve the right to increase the price, provided we have notified you of such an increase, at least 20 days prior to the commencement of your travel. If the increase is greater than 8% of the original price, then you have the right to cancel your trip and receive a full refund.

1.3 IMPORTANT CLARIFICATIONS ABOUT THE SERVICES PROVIDED

a. Accuracy of information provided

The descriptions provided for our services are based on the information we receive from hoteliers, cruise companies, and other service providers. We take great care to ensure that the information provided in our printed material, social media platforms and website is correct, but their correctness does not depend entirely on us. The packages are produced months in advance and there may be occasions e.g. when certain facilities, activities or entertainment are not available due to weather conditions, technical problems, low demand, local restrictions, and other unforeseen circumstances.

Therefore, descriptions in the printed material, in our social media, or on our website, including the program, may be different to the actual services provided. Moreover, it is possible that there will be changes in some of the services provided before and/or after your booking and/or during your trip, such as changes in flight times, access to archaeological and other sites, and the availability and offer of specific services may be restricted due to technical reasons, weather conditions or other reasons.

b. Hotel accommodation

Unless otherwise stated, all accommodation is in standard rooms. The rooms will be ready for check-in at 15:00 (regardless of the arrival time at the property) and check-out will be between 10:00 and 12:00 or otherwise, depending on the property’s policy and regardless of the time of your departure from the property.

Municipal and/or local and/or environmental taxes apply in most countries and vary depending on the country, destination and accommodation category. These taxes are applicable per day and will be paid by the traveler directly to the hotel during their stay. We work with accommodation providers that offer single, double or twin rooms. A room for 2 people may either consist of two separate beds or a double bed (which can also mean two single beds pushed together). On rare occasions, participants may be asked to share a triple room, with three individual beds. There is no refund for meals that have not been consumed.

c. Excursions and activities

Unless otherwise specified in the “What is Included” section of the trip, all entrance fees to museums and archeological sites and other services are at an extra charge, payable locally. There is a possibility that certain tours and/or activities may not be available due to weather conditions, technical problems, reduced demand, local restrictions and other unforeseen circumstances. Moreover, the schedules and arrival/departure times are subject to change due to weather conditions, increased traffic, mechanical problems, police instructions and other factors.

Travelers cannot claim compensation or cancel their trip if one or more excursions or other activities are changed in the program, e.g. not visiting one or more of the attractions, or cancelled due to low participation or for any other reason beyond the fault of the Organizer. The coaches we use do not have toilets unless otherwise indicated in the program.

d. What is included in the price of the program/services

Prices are quoted for each program separately as stated in the essential information you receive at the time of booking. The price includes only the services specified as included in the program, i.e. «The price includes…».

Prices for children are based on children under 12yrs old (unless otherwise indicated) sharing the room with 2 adults.

e. Changes to the program due to Force Majeure

If part or all your trip is affected by force majeure events, such us adverse weather conditions, earthquakes, floods, strikes, war or threat of war, health instructions or instructions from local authorities to impose restrictive measures, or other extreme and unforeseen events, the Company and its service providers cannot be held liable for compensation or any expenses incurred. The airlines also have the right to change the scheduled itinerary due to weather conditions and other technical reasons to ensure the passengers’ safety, and in such cases neither the Organizer nor these service providers are liable for payment of expenses and/or compensation.

1.4 CHANGES BEFORE DEPARTURE

We believe that we can offer you all the services we have planned for your trip. However, since we arrange the various services well in advance of your departure date and use the services of many independent service providers, such as airlines, hotels, train companies and other providers over whom we have no direct control, there is a possibility that there may be changes or a program may not materialize due to low participation. Most of these are minor changes, such as changes of flight times, change of arrival/departure at ports of call, change of hotels, and minor modifications of the itinerary. In these cases, we will take care to inform you as soon as we become aware of these changes. If we have a major change to your trip, that significantly affects the itinerary, the number of overnights, and the travel dates, then you have three options: Α. Accept the changes, Β. Terminate the travel agreement without paying a termination fee and receive full refund no later than 30 days after the agreement is terminated, C. Based on availability, accept an alternative package, if possible of an equivalent or higher quality by paying the additional cost if the package is of a higher value or receiving a refund of the difference if the package is of a lower value.

1.5 CHANGES AFTER DEPARTURE

We reserve the right to make changes during your trip to deal with an emergency or a force majeure event, or to alter the itinerary where necessary, such as replacing a specific hotel. In such cases we will do everything possible to ensure that the level of services is not affected.

1.6 IF WE CANCEL YOUR TRIP

We reserve the right to cancel your trip for any reason (e.g. due to low participation making the program financially infeasible) but we will not cancel your trip within 20 days prior to departure for trips longer than 6 days or 7 days prior to departure for trips of 2 to 6 days unless there are reasons, beyond our control, that make the trip impossible.

In the unlikely event we must cancel your trip (except for force majeure reasons where the provisions of paragraph 1.3e apply), you have the following options: A. Based on availability, choose another trip, if possible of an equivalent or higher quality by paying the additional cost if the package is of a higher value or receiving a refund of the difference if the package is of a lower value, or B. Accept a full refund of the amount paid within 30 days.

1.7 OUR CONTRACTUAL RESPONSIBILITY

We are responsible for the performance of the travel services included in your travel agreement and the essential information provided. We have taken all necessary measures to ensure that your trip will fully comply with the program but for many services we act as an intermediary and we do not have full control over the services offered by service providers.

If you become aware of any non-compliance during your travel, please inform us without undue delay. If any of the travel services are not performed in accordance with the agreement, we are obliged to restore them unless this is impossible or involves disproportionate costs. But we will not be able to take any corrective action unless we are informed in time. This can be done by informing the reception of your accommodation, as well as your trip escort / team leader.

As required by law, our company has adequate insurance protection to refund the sums you have paid and ensure your repatriation in case of insolvency.

1.8 FLIGHTS AND TRANSPORTATION

Information about your flights is included in the program/essential information. We reserve the right to substitute airlines and/or aircraft and inform you accordingly prior to your departure. The flights may have intermediate stops and include a change of aircraft and/or airline (connection flights). Flights as well as the stopovers (or changes) are usually confirmed before departure and airlines reserve the right to change aircraft anytime without prior notice. In such cases, it is likely that flights will be full, and if so, couples/families may not be seated together.

If your flight is delayed, we will not be liable for any additional costs or consequential losses that may arise directly or indirectly from independent arrangements you have made. Depending on the length of delay, the airline has a responsibility to offer you food vouchers, alternative transport to reach your destination and compensation.

We are not responsible when a flight is not operated or delayed due to events beyond our control and which, despite our care and attention, we cannot avoid, such as aircraft changes, technical failure, war, acts of terrorism, social unrest, natural disasters, strikes of various industries, natural phenomena, epidemics, embargoes and other unavoidable and extraordinary events. Our company cannot accept any responsibility for these circumstances and/or for any changes that may occur to your trip.

Transportation is subject to the specific terms and regulations of each airline, cruise or transport company and to the International Conventions that define the obligations and rights of these companies and customers and that may limit the carrier’s liability (aircrafts, coaches, ships, etc.). Travelers are encouraged to obtain adequate travel insurance to cover against these incidents.

1.9 OPTIONAL EXCURSIONS

Local guides/escorts as well as local service providers at the destinations may propose optional tours to be taken in your leisure time. These optional tours are not part of your program. The cost of these tours is determined according to the number of participants and is paid on the spot by the traveler. The company bears no responsibility for these optional excursions, even if they are accompanied by our company’s escort/guide. When we propose optional excursions, these are not guaranteed, have a minimum number of participants (usually 10 people) and do not include meals and entrance fees.

1.10 MINIMUM PARTICIPATION

The minimum participation for all packaged holiday programs and group tours is 10 adults unless otherwise indicated in the essential information provided for your trip.

2. TRAVELER’S OBLIGATIONS

2.1 BOOKING AND DEPOSIT PAYMENT

To book your travel, you must confirm your participation by making a downpayment of the required deposit, which equals to 40% of the value of the trip or any other amount as specified at the time of booking. The Organizer must send the traveler(s) the “Trip Agreement” and “Terms and Conditions” and the traveler is deemed to have accepted these terms and confirmed their trip participation by paying the trip deposit. The traveler does so on behalf of all travelers listed on the same reservation(s) and confirms acceptance of the terms and conditions on behalf of all of them. Once downpayment has been completed, the traveler will be committed to their contractual obligations and the terms and conditions of the agreement.

Cancellation of the trip due to a pandemic outbreak that has affected the traveler, or his/her environment does not release the traveler from any contractual obligations arising from his/her participation/reservation.

In the case of last-minute or special offers, additional terms and conditions may apply as communicated at the time of booking.

2.2 BALANCE OF PAYMENT

Full payment must be received at least 45 days prior to departure for all packaged holidays and group tours.

Full payment is immediately due if booked within the above timeframes. For individual services, full payment is usually required upon confirmation of booking or in accordance with each service provider’s terms and conditions.

If we do not receive payment within the payment due date, we reserve the right to cancel the booking and impose cancellation charges in accordance with paragraph 2.6 below. The same applies to payments made through travel agents, even if you have paid the agent.

2.3 CHANGES TO THE INITIAL BOOKING

Any change to your original booking, after our confirmation, is subject to availability provided it is made within a reasonable time and in any case no later than 45 days prior to departure for holiday packages and group tours. A rebooking fee of €75 per person plus any other costs imposed by the providers of the various services will apply. If the change is requested after the above timeframes, we will have to cancel your booking in accordance with the provisions of paragraph 2.6 and make a new booking. Any change in departure date, destination, departure place, accommodation, or any means of transport shall be deemed to be a change for the purposes of this paragraph.

Requests for a change to the original booking do not apply where the services offered are non-refundable and are always subject to the acceptance of the various service providers.

2.4 ASSIGNMENT OF BOOKING

If you are unable to travel, we may agree to transfer your booking to another person. However, we reserve the right to refuse the assignment if the person/s do not meet the conditions for participation in the trip.

Any assignment shall be in line with all applicable terms and is conditional to the acceptance of all service providers such as contracted airlines, accommodation providers, companies, etc.

Where the assignment is accepted, there will be an administrative fee of €75 per person plus any other costs imposed by the service providers. Airlines and other service providers may not offer the right to assign or may offer it at an additional cost. If your request is accepted, you remain co-debtors for the amounts due and any additional costs incurred until full settlement.

2.5 NAME CHANGES

At the time of booking the correct names of all travelers must be provided, in line with the names on the passport or other official travel documents to be used by the travelers. The company reserves the right to charge a fee of €75 per person for name changes after confirmation of the booking. Name changes are subject to the acceptance of all service providers and cancellation and rebooking fees may apply which are payable immediately.

2.6 IF YOU CANCEL YOUR BOOKING

If you or someone from your booking cancel their participation, you need to inform us in writing. The cancellation will be effective from the day we receive the cancellation notice in writing. In this case you will be charged the following cancellation fees, unless otherwise stated in the essential information of your trip:

If you are unable to travel, we may agree to transfer your booking to another person. However, we reserve the right to refuse the assignment if the person/s do not meet the conditions for participation in the trip. Any assignment shall be in line with all applicable terms and there will be an administrative fee of €75 per person plus any other costs imposed by the service providers.

Chartered flights: When the package is based on chartered flights, special conditions may apply with 100% cancellation fees or otherwise, as stated in the essential information for your trip.

In case one of two persons staying in a double room cancels his/her participation, and as long as the cancellation fees due are not equal to 100% of the total value of the trip, in addition to the cancellation fees, the traveler will also pay the difference between the double room/cabin rate and the single room/cabin rate.

Where services from airlines, ferry companies, cruise companies, trains, coaches, accommodation and other service providers are non-refundable or, in case of cancellation where only part of the amounts paid is refundable, then only the refundable amounts minus the administration fee are refundable. If you have purchased travel insurance, the reason for cancellation may be covered and you may be compensated.

In the event of a pandemic (such as Bird Flu, SARS, Swine Flu, Covid-19), natural disasters, acts of terrorism, political unrest, war, strikes and other force majeure, you do not have the right to cancel your trip without paying cancellation fees. If your trip is cancelled for any of the above reasons the Organizer will try to recuperate the funds from the service providers on behalf of the travelers but will not be liable if some or all of the funds are not recovered. In such cases it is possible that airlines, hotels and other service providers may offer a voucher for future use in lieu of a refund, which you must accept without further claim.

If you cancel your trip and your deposit or the installments you have paid do not cover the cancellation charges as stated above or as notified to you at the time of booking, then you must make immediate payment of the amount due. We recommend that you purchase travel insurance to cover against the risk of cancellation.

2.7 TRAVELER’S RESPONSIBILITIES

You are responsible for reading and carefully studying the essential information, the travel agreement, and the terms and conditions before participating in the trip. It is also your responsibility to visit the hotel website for the accommodation provided to check that the hotel (location, category, room type, services) matches your needs, before confirming your booking.

It is your responsibility to have a passport/identity card valid for more than six months after your return and to obtain the required entry visas where necessary. If your passport is not a Cyprus passport, you must notify us at the time of booking to verify, along with us, the necessary entry visas required (time, photos, fees, etc.). If you fail to have the necessary travel documents and subsequently you are not allowed entry into the country you are visiting, our company cannot be held liable for the loss of your trip or any additional costs you may incur. We will provide all necessary assistance to help you in good faith, but we reserve the right to claim any expenses that may arise from your lack of participation. You are also personally liable for any fines imposed on you or us.

You are responsible for any vaccinations, medical exams you may need to take and documents you need to complete before visiting a destination. If you have health problems, you must get permission from your doctor to travel. Make sure to explain exactly which countries you are visiting, the means of transport (e.g. plane or coach) and how long you will be staying.

You must notify us of any medical condition or disability that may require special care or attention during your trip at the time of booking. The company reserves the right to refuse boarding to persons who, in its opinion, are not fit to travel or who require care beyond that which can be provided. All travelers with mobility problems must be self-sufficient or travelling with people who can take care of them. Passengers with wheelchairs must provide their own small folding wheelchair.

If you or any of your fellow travelers are pregnant on the day of your departure, you/they will need to provide a medical certificate confirming that you/they are fit to travel.

If you have a disability, illness, or allergy, please make sure to let us know in writing when you register and before completing your booking. We will make every effort to satisfy your requests, however, we are not responsible for anything that happens or any complaints you may have due to your health condition. Regardless of your physical and medical condition, it is relatively common, in different places, that even water can give you a small or large abdominal problem. Make sure you have a small pharmacy, with preventive medicines easily accessible during your travel.

During your trip you must behave properly, obey the laws, and not offend the morals and customs of the people of the destination you visit. We reserve the right to refuse service or your participation if, in our judgment, or the judgment of the captain or pilot or hoteliers or our representative, your conduct may cause danger or damage to other passengers, employees or other persons or property. We are not responsible for any costs that may arise from your misconduct.

In the case of traveling with a group, you must arrive on time at the departure points and respect the timetables that the tour guides and escorts will set for you. In case you are late, we reserve the right to continue the program/excursion without you, and we will not be held accountable for any costs incurred for you to rejoin.

Each traveler is responsible for keeping his/her passport/identity card, money, airline tickets and other valuables in safe custody. Hotels, cruise companies and other accommodation providers do not accept responsibility for money or valuables left unattended in the room. There are special small safes that can be used to store valuables but without liability on the accommodation provider.

Kindly check your air ticket for your luggage weight allowance. You must not pack or take on board any item deemed dangerous or illegal (such as weapons, explosives, drugs, animals, flammable materials, etc.) Any loss or damage to your baggage during the embarkation or disembarkation of cruise ships or during flights, must be reported immediately to the authorities at baggage claims. For cruises, if the damage is not visible externally, it must be reported in writing within 7 days of disembarkation. Otherwise, the claim cannot be considered.

2.8 COMPLAINTS/CLAIM

If you have any complaint about the services we offer during your trip, you should bring it immediately to the attention of the group leader and to the hotel reception, who will try to resolve it. You must notify us of any claim in writing within 7 days of your return to Cyprus. We are not responsible for complaints/claims that are not reported to us within 7 days and that have not been properly reported to our representatives and service providers during your trip.

2.9 INSURANCE

You are required to obtain adequate travel insurance, which must cover, among other things, cancellation fees that may apply in the event you cancel your trip. The insurance should include coverage for unforeseen events, such as illness, accident, or other exceptional circumstances, that may affect your ability to travel. The responsibility for obtaining and ensuring adequate insurance coverage lies entirely with you. Please note that if you do not have adequate insurance, you may be liable to bear significant costs.

3. SPECIAL TERMS

Where special terms and conditions apply, we will inform you at the time of booking and these terms will be included in the essential information which forms an integral part of your travel agreement.