Terms & Conditions

Object
Terms and Conditions presented here are intended to define and govern the provision of services of Roady Travel.

Organization
The travel organization is the responsibility Roady Travel, according to the terms and conditions set forth herein.

The travel program in which you subscribe will have particular conditions and terms, complementing the general present.

By hiring Roady Travel, Customer acknowledges and accepts all the terms and conditions established here.

Registrations
The registration on a trip will only be validated after full payment or a deposit of 30% of the total value of the service (this 30% is non-refundable in case of cancellation) and the filling of the appropriate form available on the site. You are obliged to complete the rest of the payment of the cost of the trip, including additional services requested, within 30 days of the departure date. If enrollment takes place 30 days or less from the date of the start of the program, the full amount must be paid upon registration, subject to confirmation of reservations / associated services. Roady Travel reserves the right to cancel any registration, when payment has not been made as explained in the conditions above.

The minimum entry age is 18 years old. You have to be aware that unforeseen events may arise related to socio-cultural and climatic impacts. Also be conscious of the physical demands of the trip and the possible difficulty of access to healthcare.

Date Changes
If you registered in a Tour, you can not change the registration to another Tour or for the same one departing on a different date without the consent of Roady Travel. If it is possible to make the change, it may be subject to fees and charges set out in the topic on Drop outs.

Termination of Registration
You may assign your registration,being replaced by another person who has all the conditions required for the trip. To do so you must inform Roady Travel, by email, with at least 7 days in advance and that such assignment is possible under the applicable air transport regulations. If the person who replaces you is of the opposite sex, this may interfere with the accommodation. Some limitations of accommodation in the case of it not being a single room may occur.

The assignment of registration jointly responsible assignor and assignee for the payment of the price of the trip and the originating additional charges .

Changes
Where there are reasons other than justified , the organizing company may change the order of the itinerary, change the departure times or substitute any of the hotels provided by others of a similar category and similar location. It will inform you of such changes as soon as they occur.

Price Changes
The constant programming prices are based on cost of services and exchange rates in effect at the time of programming and may therefore be subject to changes resulting from changes in the cost of transport or fuel, duties, taxes and currency fluctuations.

Whenever there is a change to the price of the trip, you will be immediately informed and invited to – within the time allotted – accept the necessary increase or unsubscribe from the same terms and conditions presented on the topic ‘ Impossibility of Compliance ‘ .

Cancellation of the Program by the Agency
When the trip is dependent on a minimum number of participants, the company reserves the right to cancel the package if the number of registered participants is less than the minimum.

Roady Travel will inform the client about the cancellation as soon as possible, but no longer than 7 days before the beginning of the trip.

In case Roady Travel cancels the trip, all client payments will be refunded in full.

Dropouts
If you or any of your companions cancel your trip over 30 days before the start of the travel program date, you will lose 30% (non-refundable), which was paid to the company initially. If a cancellation occurs with fewer than 30 days before the program start date, you will lose the total amount of the travel program. The value of additional services which have been ordered by you and do not have recoverable charges will also be lost.

Visas after applications to embassies or other entities, have no refund.
The customer will not be entitled to any refund, as described above, even if he has made the cancellation due to being prevented from travelling due to health or accident reasons.

Once the trip has started, no refund will be due to the customer for not using services or for not using programs that happen for reasons of force majeure or for reasons attributable to the customer, even as negligence.

Reimbursements
Once the trip begins, services unused by you are non refundable. If the services expected to be provided by the program fail, for reasons not attributable to the company and if substitution is not possible by other equivalent, this gives you the right to be reimbursed for the difference between the price of the services expected and those actually rendered.

Claims
Only complaints presented, in writing, within not more than 10 days after the end of the services may be considered. The information can only be accepted if they have been communicated to the suppliers of services (hotels, guides, local agents, etc.) during the journey or stay, requiring the respective documents proving the occurrence.

Documentation
You should have your personal or family documentation (identity card, military documentation, authorization for minors, visas, certificates of vaccines and other possibly required) in good order. The company accepts no responsibility for the refusal to grant visas or for non customer entry permit in a foreign country; again, the customer will entail any costs incurred in such situations.

Travel in the European Union:
You (regardless of age) should be in possession of their civil identification document (passport; B.I, Citizen Card);

To obtain medical care must be carriers of their European Health Insurance Card;

Travel outside the European Union
You (regardless of age) should be in possession of your civil identification document (passport) and a visa if necessary (get this information from the agency at the time of booking);

Nationals of non-EU countries should consult specific information about the required documentation for conducting travel to the embassies / consulates of the countries of origin.

Customer usage information
You give express consent that all information, including personal data provided in relation to the trip, can be transmitted to government authorities for border control purposes and safety in air travel or other, as well as to Roady Travel’s local partners for the travel program to be performed (including health-related data among others)

Image
Occasionally Roady Travel takes pictures / videos during trips to use as promotional material. Roady assumes the consent of the participants, unless you specifically mention that you do not allow this.

Meeting Point and The beginning of the Trip
Your meeting point on every trip with the Tour leader and the other participants is indicated in each travel program. The specific location will be communicated to you in a timely manner before the trip.

The air travel or other means of transport that take you to the beginning of the trip are purchased by you by other means. In any case it is your responsibility to be at the meeting point at the time indicated for the beginning of the tour.

Schedules of airline tickets and other means of transport
The departure and arrival hours will be in accordance with the schedules of transportation companies, the date of issue of the information of the respective trips, and in the time zone of their country, so they can be changed. Special attention to delays due to technical issues or other issues related to either the means of transportation or to the companies. You should always consult the schedule of each flight printed on your ticket and confirm their return with the airline 72 hours in advance.

Accommodation
Accommodation provided by Roady Travel is presented below:
Double Room- can be double or twin depending on availability of the accommodation
Triple Room- group of friends or people travelling alone who want to share
Individual Room- subject to individual housing supplement payment, there may be travel / nights that this option is not available due to restrictions from the accommodation unit.

In some cases, as stated in the travel program, accommodation will be in camping tents, beds in train cabins or other.

Roady Travel may group in pairs, by sex and chronological order of registration, customers who sign up individually for the same trip. Unusually, in a few trips due to the features of each accommodation, the separation by gender may not be possible.

Language
Roady Travel trips are mostly made up of English, Greek and Spanish – speaking travellers. For this reason the aforementioned is the common language and in which the travel leader will communicate. It should be noted, however, that many tourist/local guides only speak English, so it is important that travellers understand this language.

Baggage
The company is not responsible in any way for baggage and other assets that you can carry, whatever the place or means of transport used. It is recommended to you to take out baggage insurance and its presence in the loading and unloading of the same. In case of removal, damage or luggage destruction, you must claim immediately, in writing, with the service provider entity and / or entity to guard with whom they were deposited, keeping a copy of the complaint. The responsibility of the company can only be implemented by the claim proof of presentation provided in the preceding paragraph.

Notice
The Terms and Conditions are complemented by the travel program that you sign up to, which is the particular conditions of participation in the Tour. They can also be supplemented by any other specific conditions sent to you upon registration or any other if properly agreed on by the parties.